HOW DO I ORDER?
Simply insert the quantity of any item you wish to order in the “Add to Cart” button. That will transport you and your desired item to the shopping cart where you can see and/or adjust the items you have selected for purchase.
HOW DO I PAY FOR MY ORDER?
CHARGE: For most orders, we accept Visa, MasterCard, and Discover.
CHECKS: Personal checks, money orders, cashier's checks, business checks, and government or institution-issued checks are accepted by pre-arrangement only. Please email us with your request. Checks must be for the EXACT amount of the purchase including any shipping and handling charges plus a $10 handling charge. We reserve the right to hold your order until check clearance is guaranteed.
ARE THERE SERVICE/HANDLING CHARGES?
Orders under $25.00 incur a $3.00 service charge.
DO WE HAVE PRICE CHANGES?
Because we deal with many of suppliers and manufacturers and suppliers' prices change, our prices are in constant flux. Prices in our internet catalogue are kept current to the best of our knowledge, and are rarely different than the site shows. However, we are not responsible for typographical errors, and prices and availability are subject to change without notice.
WHAT ABOUT BACKORDERS AND DISCONTINUED ITEMS?
From time to time (and much to our dismay), shortages and out of stocks will occur. Items may be backordered for three reasons:
When we experience an out of stock situation, your entire order will be shipped at one time if the out of stock item arrives within 5-10 working days of the date of your order.
If we don't anticipate being able to restock quickly enough to meet the 10-working day limit, your order may be shipped minus the out of stock item. At that time, out-of-stock items priced over $15.00 will be treated as a backorder unless the customer requests that we not ship backorders. Out-of-stock items priced under $15.00 will be deleted from the order, and you will be asked to re-order at another time.
HOW DO I DETERMINE SIZES?
No two animals are alike. We will print the most accurate details possible of item sizes and recommendations for fit if we know them. However, all sizes are approximate, and we can NOT guarantee items as far as the fit for your individual pet.
IS THERE SALES TAX?
Retail tax is charged only to shipments shipped to or ordered by persons living in Texas. Even Texas residents can save on taxes! Our tax rate is 7.25%!
OUR NO-HASSLES PROMISE TO YOU
We want you to purchase anything in this online catalogue risk-free. You'll usually find our product descriptions more complete than other pet supply catalogues. We feel that the more you know about a product, the more likely you are to like it when it arrives.
If, upon viewing an item, you're not delighted with any merchandise you buy from us, just return it to us or to the shipping center from which it came in new, unused condition.
Please review the information on the Shipping Page for information on returning your merchandise.
Pawsitive Pamperings.com is always concerned about your satisfaction. However, we regret that vaccines, prescription items, personalized items, books and videos, and special order items such as Electric or Hydraulic Grooming tables, Dog Boxes, Modular Kennels cannot be returned to us unless there is a defect in workmanship in which case we will replace with an identical product.
We carry the best products, and our customers experience very few problems. However, should you experience a problem with any item during its manufacturer's warranty period, you can turn to the manufacturers with confidence. We'll gladly help you get in touch with them directly to save you both time and expense. Please contact us by email.
ORDER CHANGES & CANCELLATIONS
Once an order enters the fulfillment process, it cannot be changed or cancelled. We send orders directly to the warehouse, 24 hours a day, 5 days a week. If it has left customer service to enter the shipping process, it cannot be cancelled by you or by our customer service department.
If you wish to cancel an order after we have processed or shipped and before you have received it, please email us to request an authorization to refuse receipt to avoid the 20% restocking fee (except in the case of metal cages or special order items, which are charged the restocking charges regardless). Due to UPS and FEDEX Policies, shipping will be charged both ways on refused items.
We cannot re-route or stop a shipment that has already entered USPS, UPS or FEDEX systems.
Pawsitive Pamperings.com strives to give you the best service available anywhere. An order placed and shipped from our warehouse at your request is considered your responsibility as soon as it leaves our warehouse. Should you decide that you wish to refuse receipt of an item legitimately ordered from us (which has already been processed and handled through our order and shipping department) credit will be issued for the item, minus shipping charges both directions and minus a 25% restocking fee.
We purchase from the most reputable manufacturers and there is rarely an issue with defective products. However, factories make the occasional mistake.
If an item doesn't work properly, please call the manufacturer (listed in the product literature) or e-mail our customer service department to report the problem immediately. In most cases (because we're not experts at diagnosing problems), we will put you into direct touch with the manufacturer.
In all cases, save all of the packaging and packing materials and email us within 24 hours. (1 business day)of receipt.
Defective items will be replaced with the identical item or handled by the manufacturer directly.
ITEMS DAMAGED IN SHIPPING
We ship by the most efficient means possible. However, damage occasionally occurs.
If a package appears to have obvious damage on the outside which may affect the product inside, please refuse shipment at your door or ask the carrier to note the damage on his shipping manifest and call email us within 24 hours to report any damage sustained.
If you find damage subsequent to delivery, save all of the packaging and packing materials and email us within 24 hours (1 business day) of receipt.
Inspection prior to acceptance is even more important for large items shipped by Motor Freight carriers.
For Motor Freight Deliveries: The customer must inspect the delivered item for damage (both external and not visible from the outside) upon receipt of the merchandise. That requires removing any shrink wrapping, cardboard or other packing materials so that all aspects can be inspected. Any damage should be noted on the carrier's acceptance report, and such damage reported to Pawsitive Pamperings.com within 24 hours of delivery.
Once the product is accepted by the Customer without notation of damage, damage incurred becomes the responsibility of the Customer, and (while Pawsitive Pamperings.com will help file any latent damage claim) Pawsitive Pamperings.com is not liable for damage incurred subsequent to receipt and acceptance of the product.
In all cases of damage, save all of the packaging and packing materials and email us within 24 hours (1 business day) of receipt.
Damage due to pet behavior:
While most manufacturers’ warranty against defects in workmanship, and UPS warrants against damage due to shipping, no manufacturer will warrant any product that is chewed up or destroyed by a pet.
Pawsitive Pamperings.com will not assume responsibility for injuries or damage (direct or incidental) caused by destructive pet behavior.
Kennel Behavior notice:
Some animals will react negatively when placed in a kennel environment. Please ensure that your pet is properly trained or see your Veterinarian for assistance. People who own large or aggressive breed dogs should carefully select the type of modular kennel best suited for these dog breeds. No kennel is warranted to be escape or tamper-proof. Pawsitive Pamperings.com will not assume responsibility for injuries or damage (direct or incidental) caused by aggressive or destructive pet behavior.
SHOULD A MISTAKE OCCUR
We make every attempt to avoid errors in the processing of your order, but sometimes mistakes happen. When one does occur, please allow us to correct it.
HOW WE DELIVER ORDERS WITHIN LOWER 48 CONTINENTAL U.S.
We routinely ship Domestic (continental US) orders by UPS, Fed Ex, or USPS ground transportation. UPS and Fed Ex will not deliver to a post office box. For this reason, please provide us with a physical address for delivery rather than a Post Office Box.
Additionally, some very light weight orders may ship by regular post right to your mail box. Some oversize or inordinately heavy items may be shipped by Motor Freight. In that case, we will need your exact address to estimate charges.
Most orders can leave our warehouse within 24-48 hours of receipt of the order.
**Aerosols and some products with hazardous contents such as pesticides (defined by the govt) cannot ship by air
FREIGHT CHARGES FOR ORDERS WITHIN LOWER 48 CONTINENTAL U.S.
Pawsitive Pamperings.com ships for as low as $8.95. Domestic ground shipping charges on most orders are inexpensive and easy to calculate before you finalize your order.
Standard Shipping Contiguous 48 States
$1.00 to $50.00 – add $8.95
$50.01 to $75.00 - add $9.95
$75.01 to $100.00 – add $10.95
Over $100.00 – add $11.95
Some items incur Oversize Shipping charges added to the Standard Shipping charges above. Those items will have the oversize charge notated by “s” in their description line and the charge will be added to the item’s price in the order cart.
Some items (particularly items shipped by Motor Freight) may need to have freight calculated individually for each order depending on the destination.
In some places in our catalog, items are listed in case quantities. For those items, orders of multiple single packs will be billed at multiple pack rates where the number of individual items equals the multiple pack.
An oversized item is one whose weight may be less than 30 Lb. but whose physical dimensions and bulky appearance take up extra room in the cargo area of the shipper's transport vehicles. These items are charged for 30 Lb of weight even though they do not weigh 30 Lb.
Excludes Motor Freight Deliveries
Note: All prices in US Dollars
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